Online Banking / ConsumerWhat is a security token and how can I activate it?
A security token is a type of software-based authentication system available as an app or a small physical device. The bank uses the token to safeguard entry to its Cash Management modules, which include wire transfer and ACH origination modules. Please make sure to download the Symantec VIP Access app through Apple’s App Store or Android’s Google Play. To activate your token, please log in and navigate to Contact Us → All Services & Settings → Activate Token (Note: Security Token ID = Credential ID). Refer to Quick Guide – Online Banking – Security Soft Token Activation.How Can I Enroll for Online Banking and Mobile Banking?
From the bank’s homepage, click on the “Client Login” link and select “Access Bank SoCal Online Banking” to get started. Mobile banking is enabled once the online banking is approved. No additional actions are needed. Please make sure to download the bank’s app through Apple’s App Store or Android’s Google Play.How Can I Sign Up for Estatement?
Select the account you wish to opt-in under Accounts → Statements. Please note that electronic statements are not retroactive.How can I sign up for bill payment service?
Select Contact Us → All Services & Settings - Preferences Online Accounts - Modify access & services.Where can I make a loan payment?
Select Transfers → Schedule Loan Payment.Where can I make a principal loan payment?
Select Transfers → Schedule Loan Payment → I Want To → Specify Principal. Refer to Quick Guide – Online Banking – Loan Payment.How can I make a request to add an account?
Select Contact Us → All Services & Settings → Preference → Online Accounts → Add Account.How do I place a stop payment?
Select Contact Us → All Services & Settings → Stop Check Payment.How do I place a stop payment for an electronic transaction?
Select Contact Us → All Services & Settings → Stop Check Payment → CLICK HERE (CLICK HERE must be clicked for both an electronic payment or a range of checks).How can I link my Quicken or QuickBooks?
The bank supports both DirectConnect and WebConnect. To setup DirectConnect for the desktop versions, you will need to allow the online banking system to share information by navigating to Contact Us → All Services & Settings → Other → Personal Finance Software Access. Refer to Quick Guide – Online Banking – QuickBooks – DirectConnect.
Online Banking - BusinessHow Can I Enroll for Online Banking and Mobile Banking?
From the bank’s homepage, click on the “Client Login” link and select “Access Bank SoCal Business Online Banking”. Mobile banking is enabled once the online banking is approved. No additional actions are needed. Please make sure to download the bank’s app through Apple’s App Store or Android’s Good Play.How Can I Sign Up for Estatement?
Select the account you wish to opt-in under My Accounts → Account Services – Statements. Please note that electronic statements are not retroactive.How can I sign up for bill payment service?
Select Move Money → Bill Payment Enrollment – Enroll Now.How can I sign up for business bill payment service?
The bank offers invoice and payment automation service - Business Payment Automation. Please contact your relationship manager for details.How can I add an additional user?
Select Manage Profile → Click "+" sign next to Sub-Users. For an assistance, contact Cash Management 858.847.4705 option 3.How can I setup an external transfer?
Select Move Money → Click "+" sign next to My Payees → Select External Transfer.
Remote Deposit CaptureHow can I add another scanning user?
Please e-mail rdc@banksocal.com or your home branch with the request to add another scanning user along with the new user’s name, e-mail address, and phone number.How can I add another account?
Please e-mail rdc@banksocal.com or your home branch with the request to add another account along with the account number and title that you wish to add.I have moved the scanner to a new computer. What do I need to do?
Please contact Cash Management 858.847.4705 for an installation support. Also refer to Quick Guide – Remote Deposit Capture Installation.”
Wire Transfer ServiceCan I send a wire in a foreign currency?
Yes, the bank is able to send a foreign currency wire. Please contact your branch for the exchange rate and process.What is the bank’s incoming wire instructions?
To receive a wire transfer to your account, please provide the following information to the sender:- Domestic (U.S.) [Refer to Wire Instructions – Domestic]:
- Routing Transit Number: 122243402
- Bank Name: Bank of Southern California N.A.
- Address: 12265 El Camino Real, Ste 100 San Diego, CA 92130
- International [Refer to Wire Instructions – International]:
- SWIFT CODE: SOCFUS66
- Bank Name: Bank of Southern California N.A.
- Address: 12265 El Camino Real, Ste 100 San Diego, CA 92130
- Domestic (U.S.) [Refer to Wire Instructions – Domestic]:
What information do I need to send out an international wire?
Please make sure to have full beneficiary and beneficiary bank information including SWIFT code and intermediary bank information. If the intermediary bank information was not provided or not available, please contact your home branch. Intermediary bank information is required for an international wire transfer.Do I need the beneficiary and the beneficiary bank address?
Yes, they are required information and must be a physical street address. A PO box address will not be accepted.What time are the wire transfer daily deadlines?
The deadline for Domestic and international USD wire transfers is at 2:00PM PST. The deadline for a Foreign currency wire transfer is at 1:00PM PST.Can I save wire templates?
Yes, a Business Online Banking client may create and save templates for future use.
Mobile BankingDo the mobile apps support FaceID, TouchID and/ or PreView?
Both personal and business apps support FaceID and TouchID. PreView is only available for the personal app.What is my mobile deposit limit?
The default daily limits are set at $2,500.00 for personal and $5,000.00 for business per business day.
