A Message to Our Customers

The health and well-being of our customers, employees and local communities is one of our highest priorities. Given the recent news surrounding the coronavirus (COVID-19), we wanted to share information with you about the steps Bank of Southern California is taking to operate safely and serve you effectively.

LIMITED BRANCH HOURS

We understand the concern and uncertainty surrounding the coronavirus and we are committed to supporting the CDC’s guidance of limiting social interaction as much as possible. Effective March 19, we will limit branch operating hours to 10am – 3pm, Monday through Friday. We want you to feel confident when visiting our branches so please know that all branch employees have increased the frequency that surfaces and door handles are cleaned and disinfected. Employees have also been urged to limit travel, avoid crowds, practice good hygiene, and stay home when they are not feeling well. Additionally, as a precautionary measure, all non-essential employees will be working from home.

ALTERNATIVE WAYS TO BANK WITH US

Until we know more about this virus, it is encouraged that you avoid as much community contact as possible. To help minimize risk, we encourage you to use our online and mobile banking tools and resources for 24/7 account access. From there, you can make deposits to your account, payments to others, view account activity, check your balances, download statements, and much more. There is no monthly fee or per account charges and it’s easy to enroll. To sign up, contact your local branch.

WE’RE HERE TO HELP

We are here to help when you need assistance, but we ask that you consider calling us or communicate with us by email if possible.

We also recognize that some customers have been impacted by the recent events and may be experiencing financial difficulties. Please contact your account officer to discuss how we might be of assistance.

The safety and well-being of our customers, our employees and local communities will always be of top concern. Please visit banksocal.com/coronavirus for the latest updates.

We are continuing to monitor the situation and will evaluate additional measures as the needs arise. Please take care of yourselves and each other, and don’t hesitate to reach out to me directly with any questions or concerns.

Sincerely,
Nathan Rogge
President | CEO
Bank of Southern California