Online Banking Conversion

Online Banking Conversion

You asked. We listened. Starting March 26, 2012, Bank of Southern California is proud to announce enhanced online banking. Upgrades include:

  • Simple login and easy-to-use navigation
  • Enhanced e-Statements
  • Direct connect with Quicken and Quickbooks
  • NEW Mobile Banking for consumer accounts
  • And much more...

For more information about the Online Banking conversion, please view the following sections:

General FAQ's

  • When will the conversion take place? The conversion will start at 3:00 p.m. on Friday, March 23rd.
  • Will I have access to my account during the conversion? No, online banking and bill pay will not be available starting at 3:00 p.m. on Friday, March 23rd continuing through Saturday, March 24th and Sunday, March 25th. You will log into the new online banking system on Monday, March 26th.
  • Will I be able to keep my existing user ID? Yes, your current user ID will not change, but the user ID will become case-sensitive. All user ID's will be converted as lower case. Further, any client utilizing a social security number or account number will be required to change his/her user ID.
  • Will I need a new password? Yes, you will be assigned a temporary password that will need to be changed at the time of your initial log in. The temporary password will be emailed to the email address on file within the online banking user profile as of March 9th. In addition, all business online banking users need to update the last 4 digits of their social security number within online banking as this will be incorporated into the temporary password. The email address and SSN may be updated under Preferences – User.
  • How will the log in process change? We will be utilizing a multi-factor authentication method that will use a combination of factors to determine the authenticity of the user log in. If the minimum security standards are established, then browser activation similar to the current system will not be required. If the minimum security standards are not met, then you will be required to answer security challenge questions. You will be prompted to establish these security questions at your initial log in to the new online banking system.
  • Will my online banking history transfer to the new platform? No, your current online banking history will not transfer. You must download and save your history on your computer. This can be done by accessing the history screen for each account.
    • Under the 'Search & Export Options' section, select 'All Available Transactions' from the drop down menu and select 'Search'.
    • Select the 'Export to File' radio button and choose 'spreadsheet (xls)' to export and save the transactions as an Excel spreadsheet.
    • Click on 'Search' to export the file and save the file to the desired destination on your computer.
  • How about my bill pay history? We are not changing the bill pay vendor. This will allow you to retain your bill pay history.
  • How about my payee list and payments? All of your payees will migrate over as well along with any recurring payments. However, non-recurring payments scheduled after March 23rd will not carry over and must be rescheduled through bill pay. It is strongly recommended to pay any bills due during the week of March 26th either in advance of the conversion date or using other means such as by check or directly through the merchant's website.
  • How about my e-bills? Any e-Bills established will carry over.
  • Will my recurring online banking transfer migrate to the new platform? No, unfortunately any recurring transfers established between accounts will not carry over, and will need to be re-established. We recommend that you print your recurring transfers from the 'Recurring' option under the 'Transactions' menu.
  • Will I continue to receive my online statements?Yes, all online banking users will receive the enhanced e-statements.  You will also have the option of turning off paper statements.
  • Will I be able to continue using Quicken/QuickBooks? Yes, you will also have the enhanced feature of DirectConnect.
  • I use your telephone banking. How will that be impacted? Our telephone banking will be migrating along with our online banking; however, the black-out period for telephone banking will be from March 23rd through April 15th. In addition, a new telephone banking phone number will be provided.

If you have a question or concern that is not addressed in this list of Frequently Asked Questions, please submit your inquiry to onlinebanking@banksocal.com.

FAQ's For Commercial Clients

  • Will my wire templates and recipient list migrate? Although wire templates and recurring wires will not automatically migrate to the new system, we will make every attempt to establish the wire template and recurring wires on behalf of our commercial clients. It is still strongly recommended to print copies of your wire templates.
  • How about my ACH templates? Please refer to the answer regarding wire templates.
  • Will I be able to continue making my federal tax payments? Yes, you will continue having access to EFTPS.
  • Will I be able to continue making my State of California tax payments? Unfortunately this feature will not be available with the new system. We hope to have this function available in the future.
  • Will I need to re-establish my External Transfers? External Transfers will not automatically migrate to the new system, but we will make every attempt to re-establish all external transfers on behalf of our commercial clients. It is recommended that you keep a record of your current external accounts accessible through online banking.
  • My company utilizes a dual authority environment for certain types of online banking transactions. Will these authorities carry over? No, any user transaction limits or dual approval set ups will need to be re-established.

If you have a question or concern that is not addressed in this list of Frequently Asked Questions, please submit your inquiry to onlinebanking@banksocal.com.

New Features

  • External incoming transfers for consumers
  • Enhanced e-Statements with the ability to turn off paper statements
  • Consumer Financial Center – access to other financial accounts and balances
  • Electronic Register - Ability to create categories within online banking history
  • FutureView – ability to preview all scheduled transactions on an account
  • Mobile banking for consumers
  • New wire and ACH reports
  • Ability to access outgoing and incoming wire confirmation information within online banking
  • Account reconciliation and positive pay*
  • Enhanced wiring capabilities such as ABA and SWIFT look-up
  • Enhanced ACH capabilities such new SEC codes

* Service provided for an additional charge

If you have a question or concern that is not addressed in this list of Frequently Asked Questions, please submit your inquiry to onlinebanking@banksocal.com.

Information For QuickBooks Users

Quicken

Information For Quicken Users

Quicken